Vanitas Palace Guarantees
Return & Refund Policy
If your piece arrives damaged, defective, or misprinted, please notify us within 30 days of receiving your order. We will arrange a free replacement or full refund through our fulfillment partner.
For shipments lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Approved claims will be reprinted and reshipped at no additional cost.
Please include clear photographs of the defect alongside your order reference number when contacting customer care so we can resolve your claim swiftly.
If tracking details confirm successful delivery to your address, please verify with neighbors or your postal carrier before initiating a lost parcel claim with us.
Sizing & Buyer's Remorse
Return Address & Instructions
Because every garment and art piece is custom printed individually upon ordering, we do not issue refunds or exchanges for buyer's remorse or incorrect size selection.
Do not send returned items back without contacting support first. Packages returned to manufacturing facilities without prior authorization are automatically donated after 30 days.
We encourage reviewing the detailed sizing guides on each product page prior to completing your purchase to ensure an accurate fit.
Reach out directly through our contact page to request return authorization and receive specific mailing instructions for your region.
Questions about an existing order?
Contact our team with your order number for personal assistance with returns or replacements.